Support Engineer Opportunity JP (יוסי)
מעבר למשרות נוספות גוב פלייס
פורסם לפני 1 ימים
- הוד השרון
- משרה מלאה
- לא צוין שכר
פרטי מגייס/ת המשרה:
תיאור המשרה:
• Technical escalations - Resolve the most complex issues that are escalated from Tier 2 support
• Customer communication - Engage directly with customers on critical issues, providing clear and concise communication throughout the life cycle of the case
• Cross team engagement - work closely with RnD, Product, Delivery and CSMs to identify and resolve systemic issues, contribute to the overall version management and contribute to product improvements
• Training - Provide training to Tier 1 and Tier 2 Technical Support engineers helping to elevate the overall technical capability of the support team
• Knowledge management - Document solutions and best practices to assist other support teams and reduce future escalations
• Incident management - manage critical incidents end to end to ensure timely resolution and minimal customer impact
• KPIs - Adhere to strict KPI’s and SLAs both internally and externally
• Customer communication - Engage directly with customers on critical issues, providing clear and concise communication throughout the life cycle of the case
• Cross team engagement - work closely with RnD, Product, Delivery and CSMs to identify and resolve systemic issues, contribute to the overall version management and contribute to product improvements
• Training - Provide training to Tier 1 and Tier 2 Technical Support engineers helping to elevate the overall technical capability of the support team
• Knowledge management - Document solutions and best practices to assist other support teams and reduce future escalations
• Incident management - manage critical incidents end to end to ensure timely resolution and minimal customer impact
• KPIs - Adhere to strict KPI’s and SLAs both internally and externally
דרישות המשרה:
• Minimum of 4+ years of experience in a Tier 3 Support organization - must
• Strong analytical and troubleshooting skills with a proven ability to solve complex technical problems
• Proficiency in Kubernetes administration (Azure AKS, RedHat OCP), object storage, Jenkins,Linux system administration
• Experience with production monitoring tools, Logzio - an advantage
• Postgres and PSQL knowledge and Database management & troubleshooting - an advantage
• Proven scripting experience (Bash, python, etc’)
• Familiarity with Spark and PySpark - an advantage.
• Experienced with Financial systems, ticketing systems, workflows - advantage
• Experienced with Identity and access management tools such as Keycloak
• Hands-on experience with version-control tools such as GIT/BitBucket
• Business-oriented and able to work with external customers and cross-functional teams
• BSc degree in Computer Science, Engineering or related field - an advantage
• Fluent in English
• Spanish/Portuguese - An Advantage
• Strong analytical and troubleshooting skills with a proven ability to solve complex technical problems
• Proficiency in Kubernetes administration (Azure AKS, RedHat OCP), object storage, Jenkins,Linux system administration
• Experience with production monitoring tools, Logzio - an advantage
• Postgres and PSQL knowledge and Database management & troubleshooting - an advantage
• Proven scripting experience (Bash, python, etc’)
• Familiarity with Spark and PySpark - an advantage.
• Experienced with Financial systems, ticketing systems, workflows - advantage
• Experienced with Identity and access management tools such as Keycloak
• Hands-on experience with version-control tools such as GIT/BitBucket
• Business-oriented and able to work with external customers and cross-functional teams
• BSc degree in Computer Science, Engineering or related field - an advantage
• Fluent in English
• Spanish/Portuguese - An Advantage
מעבר למשרות דומות בתחומים:
משרה מספר 9355562
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