A pleasant, successful company in the IT field is seeking for a Technical savvy Customer success manager.
Responsibilities:
Install the software and configure the technology to meet customer requirements
Set up a project management framework and manage implementation from the company’s side
Drive Customer Adoption educating, coaching, and guiding administrators, users, and executive stakeholder
Advise on the company integration with ITIL and/or DevOps processes
Observe and improve training, tools, documentation, information, and global processes for its Global Solutions team
Work with the company’s subject matter to organize and create best practices that improve the organization’s performance
Maintain a high level of expertise by staying current in relevant technology, industry practices, tools, and application
Break down complex ideas into simple, easily digestible concepts in any number of modalities